A WhatsApp interaction is any inbound or outbound message handled by Aimi on your behalf — including client questions, booking confirmations, reminders, and rescheduling requests. Manual messages you send from your own WhatsApp Business app are not counted.

Aimi will notify you as you approach the limit. If you exceed it, new automated responses pause until the next billing cycle or until you upgrade. Your clients can still reach you directly through the WhatsApp Business app — only the automation stops.

No. Setup is free and included in every plan. Most businesses are fully configured in under 15 minutes using our onboarding flow.

Yes. Upgrades take effect immediately and you're charged the prorated difference. Downgrades take effect at the start of your next billing cycle — no prorated refunds.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. A valid card is required to start the 14-day free trial.

Not yet, but we're working on it. Contact us if you want to be notified when annual plans launch — early subscribers will get a discount.

The Starter plan at $29/month costs less than one missed appointment for most service businesses with an average ticket above $30. If Aimi reduces your no-shows by even 2 per month, it pays for itself.

Yes. You can cancel your subscription from your dashboard at any time with no cancellation fees, contracts, or negotiation required. If you cancel inside the 14-day trial, you pay nothing.